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CCA receives over 14,000 automobile-relevant complaints in 2014

2015-03-17 GMT+8:00

BEIJING, Mar. 16 (Xinhua) -- China Consumers' Association (CCA) announced on Sunday it received and handled 14,379 automobile-relevant complaints last year, in which about 70 percent are complaints about product quality, contract dispute and after services.

Statistics from the CCA show that 863 complaints were lodged against Shanghai Volkswagen, a joint venture between China's SAIC Motor and Germany's Volkswagen, ranking first among all automobile enterprises in China.

It was followed by Changan Ford, Shanghai GM and FAW Volkswagen, which got 549, 480 and 425 complaints in 2014, respectively.

According to the CCA, the number of complaints against German brands reached 2,297 last year, accounting for 15.97 percent of the total. The numbers of complaints against U.S. brands, Japanese brands and home brands were 1,283, 1,473 and 2,018, accounting for 8.92 percent, 10.24 percent and 14.03 percent, respectively.  

The CCA forecasts that complains about product quality will keep decreasing, while complaints about sales and after-sales services will further increase. That is because the auto dealers will reap lower profits through car sales and are predicted to make false propaganda and bundled sales in the future.     (Edited by Li Xiaoyu,